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Terms & Conditions

The Croft Farm Escape – Terms & Conditions

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1. Booking & Deposit

By booking with The Croft Farm Escape Ltd, you (the lead guest) and your party agree to the following terms. The lead guest is responsible for ensuring all group members comply with these conditions.

  • The lead guest must be 18 years or older.

  • Only named guests are permitted to use the property and its facilities. External visitors are not allowed unless agreed in advance.

  • A 25% non-refundable deposit is required to secure your booking.

  • The final payment is due 30 days before arrival. Bookings made within 30 days of the event require full payment at the time of booking.

  • A £250 refundable damage deposit is also due 30 days before arrival. This will be refunded the day after check-out, provided no damages or excessive cleaning are required.

  • Payments can be made online or via bank transfer. Any fees or charges incurred are the responsibility of the guest.

2. Cancellations & Amendments

  • All cancellations must be submitted in writing via email to hello@thecroftfarmescape.com.

  • All payments are non-refundable, including deposits and balances, regardless of timing or reason.

  • Booking amendments (e.g. date changes) may be considered more than 30 days prior to arrival, subject to availability and a £30 admin fee.

  • Amendments requested within 30 days of arrival are treated as cancellations.

  • We reserve the right to cancel any booking in the event of exceptional circumstances. In this case, our liability is limited to refunding any payment made.

3. Check-In & Check-Out

  • Check-in: from 3:00pm

  • Check-out: by 11:00am

  • Non-arrival without notice is treated as a cancellation and is fully non-refundable.

  • Any hours over the check out time will be charged at £75 per hour

4. Use of Facilities

  • Guests must behave respectfully toward staff, other guests, and neighbours at all times.

  • Excessive noise, disturbances, or nuisance may result in immediate eviction without refund.

5. Damages, Cleaning & Lost Property

  • Guests are responsible for any damage caused during their stay.

  • Costs for damage, deep cleaning, or extra maintenance may be deducted from the damage deposit.

  • Lost keys will incur a replacement fee.

  • Lost property will be kept for 1 month. Return postage can be arranged at cost to the guest.

6. Smoking

  • Smoking is not permitted indoors.

  • Smoking is only allowed in designated outdoor areas in compliance with the Health Act 2006.

7. Pets

  • Up to 2 well-behaved dogs are permitted per booking at £10 per pet per night.

  • Guests are responsible for cleaning up after pets and ensuring they do not cause any damage.

8. Parking

  • Free on-site parking is available.

  • Vehicles are parked at the guest’s own risk.

9. Personal Data & Privacy

  • Guest data is collected in accordance with UK law and our Privacy Policy.

  • Guestbook entries must not include personal or sensitive information.

10. Forest Spa – Health & Safety

  • The spa (hot tub, sauna, ice bath) is used at your own risk.

  • Swimwear must be worn at all times.

  • Showering before use is required for hygiene.

  • Use caution on wet surfaces—appropriate footwear is advised.

  • Do not use spa facilities if pregnant or with health concerns unless approved by a medical professional.

  • Disruptive or disrespectful behaviour in spa areas is not tolerated.

11. Workshops, Events & Classes

  • Pre-booking is required for all events and classes.

  • Participants are responsible for their own health and wellbeing during activities.

  • Croft Farm Escape is not liable for injuries during classes or workshops.

  • Please notify facilitators of any conditions that may affect your participation.

12. Studio/Event Rental (Practitioners)

  • Practitioners must provide proof of valid insurance and qualifications.

  • You are responsible for your own clients and the room’s condition during use.

  • Rooms must be left clean and vacated on time. Late cancellations (within 24 hours) may be charged in full.

  • Croft Farm is not liable for property left on site.

13. Legal & Insurance

  • We strongly recommend that all guests purchase travel and cancellation insurance.

  • The Croft Farm Escape is not liable for:

    • Loss or theft of belongings

    • Personal injuries

    • Damage caused by weather or third-party disruptions

14. £250 Refundable Damage Deposit

  • A £250 damage deposit is required 30 days before the booking.

  • This deposit will be refunded the day after check-out, provided no damages, breakages, or excessive cleaning are identified.

  • Any deductions will be communicated in writing, along with a breakdown of the charges.

15. Our Right to Cancel

We reserve the right to cancel any booking at any time without refund if guests are found to be in breach of these terms and conditions.

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